Returns Policy & Shipping

Shipping : 

All UK and European orders should be delivered within 3-5 working days. These orders are sent via 2nd Class post through Royal Mail. European orders will be sent with international shipping and we cannot cover any unexpected costs due to Brexit.

We have also enabled mainland USA shipping, This will be sent out with 6-7 day international shipping.

Please note, all items are catergorised to give you the best possible shipping price.

Once an order is dispatched, Heaven Is Hell does not hold any responsibility for lost items. We will do our best to locate the parcel and source a claim with Royal Mail where possible so the issue can be resolved.

Returns : 

Heaven Is Hell does not currently offer refunds for items. Each garment is thoroughly hand checked and inspected before posting and nothing will be sent out should it not fit our premium quality bar.

We understand that sometimes things can be out of our control and we will do our best to ensure that any issues you have can be resolved in a way where both parties are happy.

To resolve issues with sizing, each garment is displayed on the website with a description of sizes alongside an image of a model and the size they are wearing. Please ensure you double check the size measurements displayed on the product page before completing your purchase. If you need more information in regards to sizing, please contact us at

Thank you

Thank you for supporting our brand, each purchase is appreciated and we will ensure we do all we can to resolve any problems you may have. Heaven Is Hell is run by one person which includes sourcing all packaging, all hand made wrapping, sourcing designs and garments and posting each product. We will aim to push quality and consistency with our products and we hope you can be a returning customer. Help us out by posting photos in your merch and tagging us on social media.

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